Cancellation and General Terms and Conditions Just Texel

These cancellation and general terms and conditions apply to all direct reservations made with Just Texel, unless different conditions are expressly stated for a package, offer or reservation.

For reservations made through another booking website, the reservation and cancellation conditions of the relevant provider apply.

 

Cancellation conditions

Non-refundable rate

For a reservation made at a non-refundable rate, the full reservation amount must be paid immediately at the time of booking.

The reservation cannot be cancelled, amended or rescheduled, including against payment. No refund will be provided in the event of cancellation, amendment, a no-show, late arrival or early departure.

 

Refundable rate

For a reservation made at a refundable rate, a deposit of 10% of the total reservation amount must be paid at the time of booking. The remaining balance must be paid no later than 14 days before arrival.

 

Stay of 1 to 4 nights, booked directly with Just Texel

  • Cancellation is possible up to 72 hours before the check-in time stated in the reservation confirmation.
  • If the reservation is cancelled within 72 hours before arrival, 100% of the reserved amount will be charged.
  • In the event of a no-show, 100% of the reserved amount will be charged.

Stay of 5 nights or more, booked directly with Just Texel

  • Cancellation is possible up to 14 days before arrival.
  • If the reservation is cancelled between 14 and 7 days before arrival, 50% of the reserved amount will be charged.
  • If the reservation is cancelled within 7 days before arrival, 100% of the reserved amount will be charged.
  • In the event of a no-show, 100% of the reserved amount will be charged.
  • For every cancellation, €20.00 in administration costs will be deducted from the deposit paid. If the deposit is less than €20.00, no more than the amount of the deposit will be deducted.

Where different cancellation conditions are stated for a package, offer or promotion, the conditions of the relevant package, offer or promotion apply.

 

Changes to the reservation

A change to the period of stay, accommodation or number of guests is only possible after written confirmation from Just Texel.

If you arrive with fewer guests than stated in the reservation, arrive later or depart earlier, the full reservation price remains payable. No refund will be provided for unused overnight stays or additional services.

Additional guests may only be added with the prior consent of Just Texel and provided that the maximum occupancy of the accommodation is not exceeded. Any additional costs will be charged.

 

General terms and conditions

 

Suites and apartments

  • A maximum of 2 guests may stay in our suites. This number may not be exceeded.
  • A maximum of 4 guests may stay in our apartments. This number may not be exceeded.
  • We accept reservations with children from approximately 10 years of age.
  • Our suites and apartments are not furnished or adapted for babies and young children.
  • We do not have suites or apartments that are specially adapted for wheelchair users.
  • There is no lift.
  • Smoking is not permitted anywhere in the building.
  • The entire accommodation is pet-free.
  • The accommodation may only be used by the guests registered at the time of booking. Visits by persons who are not staying at the accommodation are only permitted following consultation with and approval from the proprietor.

 

Check-in and check-out

The check-in and check-out times applicable to your stay are stated in your reservation confirmation.

 

Is everything to your satisfaction?

Our suites and apartments have been furnished with care. We ask you to treat the accommodation, its contents and the available facilities with care.

Is something missing or not functioning properly? Please notify us immediately so that we have the opportunity to provide a suitable solution.

Any damage, breakage or missing items must be reported to us immediately. Damage caused by you, your fellow guests or visitors will be charged to you.

 

Parking, charging and garden

  • Parking is free in our enclosed car park and is exclusively intended for guests of Just Texel. The access code for the car park is stated in the reservation confirmation.
  • Parking must take place in the designated spaces and in accordance with the proprietor’s instructions.
  • Electric cars may only be charged at the designated charging point in the car park.
  • Bicycles must be stored in the designated bicycle storage area.
  • Electric bicycles and bicycle batteries may only be charged in the bicycle storage area using the designated charging points.
  • Bicycles and bicycle batteries may not be taken into the suites, apartments, verandas or terraces.
  • Due to the risk of fire, charging bicycles, batteries or other electric means of transport inside the accommodation or on the verandas or terraces is not permitted.
  • The availability and operation of the charging point and charging facilities cannot be guaranteed. If charging is not possible due to a malfunction, power outage, occupancy, technical cause or any other circumstance, Just Texel is not liable for any damage, costs or delays. No refund or compensation will be provided.

 

Prices and reservations

  • Prices apply per night and per suite or apartment, excluding municipal taxes.
  • The reservation applies to the booked accommodation, period of stay and number of guests stated at the time of booking.
  • Guests may choose between a refundable and a non-refundable rate.
  • Additional services do not form a separate part of the accommodation price.

 

Breakfast service

The breakfast service is an additional, complimentary service for guests who book directly with Just Texel.

No refund, discount or other compensation will be provided if you do not use the products offered or if the number of guests staying is reduced after the reservation has been made.

 

Beach hut at Paal 17

The beach hut at Paal 17 is a complimentary additional service. Just Texel rents the beach hut and is not its owner. If the beach hut cannot be placed or used for any reason, there is no entitlement to a refund, discount or other compensation.

You must treat the beach hut and its contents with care. Damage caused by you, your fellow guests or visitors must be reported immediately and will be charged to you following consultation with Just Texel.

 

Complaints and notifications

Any defect, complaint or problem must be reported to Just Texel as soon as possible during the stay. We must be given a reasonable opportunity to investigate the problem and, where possible, resolve it.

If a complaint is only reported after departure and we were therefore no longer given the opportunity to provide a solution, this may be taken into account when assessing the complaint.

 

Different conditions

Where different conditions are stated for a package, offer or promotion from Just Texel, the conditions of the relevant package, offer or promotion apply.

For reservations made through another booking website, the reservation and cancellation conditions of the relevant provider also apply. Just Texel’s house rules concerning the use of the accommodation, the breakfast service, the beach hut and damage remain applicable.

 

Applicability and amendments

The version of these conditions made available to the guest at the time of booking applies to the reservation.

Just Texel may amend these conditions for future reservations. Amendments do not automatically apply to reservations that have already been confirmed, unless the amendment is in the guest’s favour or is required by law.